Terms and Conditions

Organisation

 

BARCADOURO – Sociedade de Turismo Fluvial e Terrestre, Lda., with head office at Rua da Malvasia Nº 90 - 5140-154  - Linhares CRZ, Carrazeda de Ansiães, registered at the C.R.C. de Carrazeda de Ansiães under the nr. 503588849, Taxpayer Identification Number 503588849, capital share of 100.000,00 euros,  and office at Avenida Ramos Pinto, Loja 240 - 4400-161 Vila Nova de Gaia.

Reservations

Reservations must be written and will only be considered effective after full payment of the total price of the Cruise.

Payment: 50% with the reservation; remaining 50% being due up to 72 hours (3 days) before the beginning of the Cruise.

Minimum Participants

All Cruises are subject to a minimum number of participants defined by Barcadouro. Whenever the minimum number of participants is insufficient, Barcadouro is allowed to cancel the Cruise returning to the Customers all sums already paid, without being obliged to pay any additional compensation.

Prices

Prices are based on the practiced current costs as of the date of the edition of this brochure, and may be changed up to 20 days before the starting date of each Cruise, if there are any changes in the costs of the elements that comprise them. The Client will be informed of any price change, and within a timing defined by Barcadouro, will be invited to accept or cancel his/her reservation according to the terms and conditions established in these Terms and Conditions.

The prices mentioned in this brochure will have a reduction of 100% for children under 3 years old and  a reduction of 50% for children aged from 4 to 11 years old, as long as they are duly accompanied.

Prices mentioned in this brochure already include the corresponding VAT rates.

Cancellations

Barcadouro keeps the right to cancel any Cruise or program due to:

1. lack of a minimum number of participants;

2. circumstances beyond its control, such as bad weather and navigation conditions, technical breakdowns on locks, damages on the ships, unforeseen delays, among others.

3. lack of fulfilment of services supplied by third parties, such as strikes, unavailability of accommodation and transportation outsourced.

In the circumstances pointed out in items 1, 2,  and 3, the Client may choose between receiving all sums already paid or will  accept another Cruise suggested by Barcadouro, as well as the corresponding price variation.

Should the Client cancel any reservation he/she is obliged to the payment of 15%, 30%, 75% or 100% of the total price of the Cruise, if the cancellation is made 30, 15, 7, 3 or less days prior to the starting date of the Cruise. In addition,  the Client will be charged for all expenses and charges incurred by Barcadouro with transport, accommodation or any other non-refundable charges. 

Changes

Barcadouro may change the itineraries of the Cruises, replace ships, transportation (railway or bus) and hotels for others of similar category and location whenever there may appear unexpected situations that are beyond its control, such as bad weather and navigation conditions, lack of services supplied by third parties, strikes, technical breakdowns on locks, damages and delays on the ships.

Smoke Policy

Smoke is only allowed in the sun deck.

Pets

Only guide dogs are allowed aboard.

Complaints

Complaints will only be considered if made by the participants during the Cruise and submitted in writing during the 5 days after the provision of the services.

Insurance

The Insurance coverage is as required by Portuguese Law.

Validity

The contents of this brochure are valid from the 1st of  January 2019 to the 31st December 2019.

Court of Law

Court of Borough of Vila Nova de Gaia.