Terms and Conditions

Organization

Barcadouro Sociedade de Turismo Fluvial e Terrestre, Lda., Headquartered at Rua da Malvasia N´º 90 - 5140-154 - Linhares CRZ, Carrazeda de Ansiães, registered at the CRC of Carrazeda de Ansiães, under the unique number 503588849, NIF nº . 503588849, share capital of 100,000.00 euros, and office at Avenida Ramos Pinto, Store 240 - 4400-161 Vila Nova de Gaia.

Reservation

Reservations must be made in writing and will only be considered effective after full payment of the full cruise price.

Payment: 100% when booking.

How to Book Online

Only people over 18 years old can make online reservations on this website.

By making an online reservation on this website the Client accepts these General Conditions.

In order to make an online reservation, the Client must 1) select the cruise he wants in the menu of this website "ONLINE RESERVATION"; 2) select the desired date for the cruise; 3) indicate the number of passengers and hit the “Next” button; 4) fill all the fields presented in the form and hit the “NEXT” button; 5) Check all information regarding his reservation and proceed to payment. 6.) After making the payment, the client shall receive an automatic email message confirming the reservation with the amount paid. 7) In a timeframe of maximum 96 hours, the client will receive by email all the documentation related to his reservation.

Minimum Participants

All cruises on this website are subject to a minimum number of participants, defined by Barcadouro. If the number of participants is insufficient, Barcadouro reserves the right to cancel the cruise by returning the amounts already paid to Customers, without being obliged to pay any additional compensation.

Prices

The cruise prices are based on the costs in force at the date of this website's edition. Prices can be changed up to 20 days before the start of the cruises if there are variations in the costs of the elements that comprise them. All price changes will be communicated to the Customer who, within a period set by Barcadouro, will accept the price change or cancel his reservation under the terms and conditions defined in these General Conditions.

The prices indicated on this website will have a reduction of 100% for children up to 3 years old and 50% for children aged between 4 and 11 years old. All children must be properly accompanied and under the responsibility of an adult.

The prices indicated on this website already include VAT at the corresponding rates.

Taxes and other Fees / Fees

The prices indicated on this website include VAT at the corresponding rates and lock rates. Port tariffs and / or additional taxes that may be introduced by the authorities will be charged to Customers.

Cancellations

Barcadouro reserves the right to cancel any cruise or program by:

1. no minimum number of participants;

2. facts beyond your control, such as: bad weather conditions and unfavorable seaworthiness; damage to navigation locks, damage or damage to vessels, unforeseen delays, among others.

3. non-compliance with third party services, namely strikes, unavailability of accommodation and contracted means of transport.

In the circumstances indicated in 1., 2. and 3. the Client may choose to refund the amounts already paid or accept another cruise suggested by Barcadouro, with the respective price variation.

 

The cancellation of any reservation by the Client requires him to pay 15%, 30%, 75% or 100% of the total price of the cruise, depending on whether the cancellation is made in advance of, respectively, 30, 15, 7, 3 or less days from the cruise start date.

In addition, the Client will be charged for all expenses and charges borne by Barcadouro with bank charges, transportation, hotels or any other non-refundable charges.

Changes

Barcadouro can change cruise itineraries, replace boats, means of complementary transport (train, bus or others) and hotels provided by others of a similar category and location whenever unforeseen situations beyond its control, namely weather conditions and navigability, occur unfavorable conditions, non-performance of services contracted to third parties, strikes, damage to navigation locks, damage, damage and delay in vessels.

Smoking Policy

Smoking is only allowed on the solar deck.

Company animals

Only guide dogs can remain on board.

Claims

Possible complaints will only be considered when made by the participants during the cruise and presented in writing, during the 5 days after the date of service provision.

Insurance

Barcadouro's liability is guaranteed by insurance required by Portuguese law.

Shelf life

The contents of this website and these General Conditions are valid from 1 January 2021 to 31 December 2021.

Forum

Porto District (Court of Vila Nova de Gaia)